We collect your information in order to provide you with a bespoke high level service and experience and to communicate with you about products and services. We collect information from you to complete a transaction. We may use the information we collect from you to fulfil and process your orders.

We also may maintain a record of item(s) you have enquired about and/or purchased to enhance your shopping experience and to customise your experience to you. All text or email communications you receive from us will allow you to unsubscribe immediately, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue.

BUSINESS PARTNERS

We do not sell or trade your personal information with others. However, we do use other companies and individuals to perform services, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose.

We work diligently and take reasonable care to protect the security of all of your personal information, including your payment card information.

We use “Stripe” (a PCI Service Provider Level 1 certificated platform) to process and store your payment card details. Please note that our checkout process integrates with Stripe and is served over SSL (Secure Sockets Layer), which means that we do not store your payment card information on our server. Although we take every reasonable precaution to protect sensitive client data, you should be careful to make your payments from secure devices and using a secure network. We cannot be held responsible for any data breach if payment is made from a device that has been compromised by a virus or malware, or over a network that is not secure.

You can view the Stripe privacy policy here.

COOKIES

Our website uses technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. We use cookies as a means of researching your usage of the site in order to work on providing you the best customer experience possible. You may configure your browser setting to turn off cookies; however this may affect the levels of functionality you experience on our site.